Previous incidents

June 2024
Jun 26, 2024
1 incident

Database is unavaiable

Resolved Jun 26 at 05:35pm HKT

The US region database (Azure) experienced an unexpected "Updating" status, causing a service outage for about 1 minute. The issue has now been resolved.

Jun 03, 2024
1 incident

False positive on downtime

Resolved Jun 03 at 12:03pm HKT

We've removed a false positive incident for accuracy.

May 2024
May 18, 2024
1 incident

False positive of downtime

Resolved May 18 at 09:50am HKT

We've noticed some false negatives of downtime. We're taking a look on the logs to find out the cause.

May 09, 2024
1 incident

Services are responding 503

Downtime

Resolved May 09 at 12:42pm HKT

The Azure database met some unknown issues and it's recovered. We are discussing about the mitigate plans including relocating database to a region that supports zone redundant high availability.

1 previous update

April 2024
Apr 28, 2024
1 incident

Auth service 500

Resolved Apr 28 at 05:51pm HKT

Root Cause: Our Azure database experienced downtime due to an unknown issue.

Here's the communication we received from Azure:

Unknown Reason

Status: At 08:18 PM, Saturday, 27 April 2024 UTC, the Azure monitoring system detected an issue with your resource logto-eu: Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are actively working to resolve the problem.

We're contacting the Azure team to see how we can mitigate similar issues in th...

1 previous update