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Last updated on Apr 18 at 05:58am HKT

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Previous incidents

Apr 16, 2025

Cloud and US service down

Downtime

Resolved Apr 16 at 01:35am HKT

Incident Summary

Logto Cloud and US Auth services experienced approximately 7 minutes of downtime due to an unplanned disruption during a computing resource SKU upgrade.

Root cause

The downtime was caused by a SKU change in our cloud provider’s compute resources, which doesn't support 0 downtime. The upgrade process led to temporary unavailability as instances were replaced and rescheduled.

Resolution

Once the issue was identified, the team monitored the redeployment and confirm...

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