Previous incidents

Update: Cloudflare services have mostly recovered, and your Logto service performance should now be back to normal. The postmortem can be found here.

Incident Summary

Logto Cloud and US Auth services experienced approximately 7 minutes of downtime due to an unplanned disruption during a computing resource SKU upgrade.

Root cause

The downtime was caused by a SKU change in our cloud provider’s compute resources, which doesn't support 0 downtime. The upgrade process led to temporary unavailability as instances were replaced and rescheduled.

Resolution

Once the issue was identified, the team monitored the redeployment and confirm...