Previous incidents

Root Cause: Our Azure database experienced downtime due to an unknown issue.

Here's the communication we received from Azure:

Unknown Reason

Status: At 08:18 PM, Saturday, 27 April 2024 UTC, the Azure monitoring system detected an issue with your resource logto-eu: Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are actively working to resolve the problem.

We're contacting the Azure team to see how we can mitigate similar issues in th...

Background

We have recently resolved a bug related to the issuance of access tokens when using custom domain endpoints. Previously, even when a custom domain endpoint was used to request an access token, the issuer (the iss field) would still default to our standard domain (tenant-id.logto.app). We are pleased to announce that this issue has been fixed, and now the iss field will automatically reflect the domain used in the request.

Action required

If you are using a custom...

The false positive timeout issue has been mitigated recently after adding BetterStack IPs to the whitelist. We've cleaned up those incidents for accuracy. We'll keep an eye on it.