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False positives on timeout

Feb 19 at 02:43pm HKT
Affected services
Cloud service
Auth service (Europe)

Resolved
Mar 20 at 05:00pm HKT

The false positive timeout issue has been mitigated recently after adding BetterStack IPs to the whitelist. We've cleaned up those incidents for accuracy. We'll keep an eye on it.

Created
Feb 19 at 02:43pm HKT

We have recently detected several false positives related to timeouts. Although the services were operational, incidents were still triggered. We are investigating this to ensure a more accurate display of status.