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False positives on timeout

Feb 19, 2024 at 6:43am UTC
Affected services
Cloud service
Auth service (Europe)

Resolved
Mar 20, 2024 at 9:00am UTC

The false positive timeout issue has been mitigated recently after adding BetterStack IPs to the whitelist. We've cleaned up those incidents for accuracy. We'll keep an eye on it.

Created
Feb 19, 2024 at 6:43am UTC

We have recently detected several false positives related to timeouts. Although the services were operational, incidents were still triggered. We are investigating this to ensure a more accurate display of status.