Previous incidents

May 2024
May 18, 2024
1 incident

False positive of downtime

Resolved May 18, 2024 at 1:50am UTC

We've noticed some false negatives of downtime. We're taking a look on the logs to find out the cause.
May 09, 2024
1 incident

Services are responding 503

Downtime

Resolved May 9, 2024 at 4:42am UTC

The Azure database met some unknown issues and it's recovered. We are discussing about the mitigate plans including relocating database to a region that supports zone redundant high availability.

1 previous update
April 2024
Apr 28, 2024
1 incident

Auth service 500

Resolved Apr 28, 2024 at 9:51am UTC

Root Cause: Our Azure database experienced downtime due to an unknown issue.

Here's the communication we received from Azure:

Unknown Reason

Status: At 08:18 PM, Saturday, 27 April 2024 UTC, the Azure monitoring system detected an issue with your resource logto-eu: Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are actively working to resolve the problem.

We're contacting the Azure team to see how we can mitigate similar issues in th...

1 previous update
March 2024
Mar 20, 2024
1 incident

[ACTION MAY REQUIRED] Update required for custom domain issuer validation

Resolved Mar 20, 2024 at 9:04am UTC

Background

We have recently resolved a bug related to the issuance of access tokens when using custom domain endpoints. Previously, even when a custom domain endpoint was used to request an access token, the issuer (the iss field) would still default to our standard domain (tenant-id.logto.app). We are pleased to announce that this issue has been fixed, and now the iss field will automatically reflect the domain used in the request.

Action required

If you are using a custom...