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Degraded

Performance degradation in some regions

Nov 05 at 05:36am HKT
Affected services
Auth service (US)
Auth service (Japan)

Resolved
Nov 05 at 08:36am HKT

The incident was traced to transient network jitter from our cloud provider. Service performance has recovered, and we’ll continue to monitor for any recurrence.

Updated
Nov 05 at 06:04am HKT

Japan region is recovered. We're investigating the root cause.

Updated
Nov 05 at 05:51am HKT

US region is recovered.

Updated
Nov 05 at 05:50am HKT

Japan region is also affected.

Created
Nov 05 at 05:36am HKT

We're investigating elevated error rates and timeouts affecting the US region.