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Degraded

Authentication services return 500

Jul 18 at 04:57pm HKT
Affected services
Auth service (Europe)
Auth service (US)

Resolved
Jul 18 at 08:00pm HKT

You can find the postmortem here.

Updated
Jul 18 at 05:32pm HKT

The sign-in experience has recovered.

Cause: During a recent deployment, a breaking database schema change caused an exception when swapping between the staging and production environments.

We apologize for any inconvenience this may have caused. We are currently discussing and planning preventative measures to ensure this issue does not occur again in the future. These measures will be implemented as soon as possible.

Created
Jul 18 at 04:57pm HKT

The sign-in experience shows error code 500.